Legal Notice

Terms and Conditions

The General Terms and Conditions of the online store PURAVIDA have been prepared in accordance with “Zakon o varstvu potrošnikov” (ZVPot), based on the recommendations of GZS and international codes for e-commerce.

The General Terms and Conditions contain the operation of the online store PURAVIDA, user rights and business relationship between the provider and the customer.

Information accessibility

(A summary of the legislation)

The Service Provider commits to always provide the following information to the customer:

• The Company ID (Name, headquarters location, registry number).
• Contact information that allows fast and effective to the Customer (Email, phone).
• The essential characteristics of goods or services (including after-sales services and guarantees).
• Product availability (Any product or service that is offered on the site should be available within a reasonable period of time).
• Shipping methods of products or service execution (manner, place and time of delivery).
• All prices must be clearly and unambiguously defined. It must be clear whether they contain taxes and transport costs.
• Payment and delivery methods,
• The time of the validity of the offer.
• The time frame in which it is still possible to withdraw from the contract and the withdrawal conditions. In addition, also on whether and how much it costs the customer to return the product.
• An explanation of the procedure for a complaint, including details of the contact person or Customer services.

Product offer

Due to the nature of online business to offer PURAVIDA updates and changes often and quickly.

Price

Prices equal the suggested prices of suppliers.

All prices are including VAT unless explicitly stated.

Prices are valid at the time of the purchase and have no predetermined validity.

Despite enormous efforts to ensure that the information is accurate and up to date, it may occur that the price given is not accurate. In this case or if the price is changed during the order processing, the customer will have the possibility to withdraw from the purchase. In addition, the Service Provider will offer a solution that will go toward mutual satisfaction.

Discounts, promotional codes, etc. do not add up. Money paid in gift vouchers, bonuses and quotations is not remunerated.

The provider of services will deliver the products within the agreed upon time. The Service Provider reserves the right to choose any delivery service if the contract can be completed more efficiently and in accordance with the price/shipping costs than stated upon purchase.

Communication

The Service Provider will try to contact the customer in order to clarify orders or. shipping address and with the purpose of informing the customer of news, promotional material, sales and tracking only if the customer does not explicitly oppose such communication. Personal information and contact addresses which the user has submitted during registration will be protected and used by The Service Provider in accordance with the Law on Protection of Personal Data.

Discharge from liability

The Service Provider tries to ensure promptness and accuracy of the data published on the website. Nevertheless, the nature of items, delivery or prices can change so rapidly that The Service Provider fails to correct the information on the website in time. In this case, the customer will be informed about the changes and will have the possibility of withdrawal from the contract or replacement of the ordered items.

The Service Provider tries to also provide accurate pictures of products, nevertheless all photographs should be perceived as symbolic. The photos do not guarantee product properties.

Complaints and disputes

The Service Provider respects the existing consumer protection laws. The Service Provider tries with reasonable efforts to comply with its duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the customer can connect by Phone or Email.

The Service Provider will confirm that it has received the complaint within five working days, inform the customer how long will it take to process it and keep him informed of the procedure.

The provider is aware that it is an essential characteristic of a consumer dispute, at least as far as solving the case goes, its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute in court. Because of this major obstacle the consumer does not initiate a dispute before the courts. Therefore, the provider tries to settle any disputes amicably.